As COVID vaccines began to become readily available in the early months of 2021 many healthcare organizations were rapidly mobilizing to host events to efficiently distribute these vaccinations. It was not only difficult to get events coordinated and people registered but there was also a challenge in ensuring that vaccines were equitably distributed to at risk and underserved communities in addition to those with the means and schedules which allowed them to travel long distances for vaccinations.

The entire program within United Way was managed on a software system from 2004, and not only was it hitting the end of shelf life due to its age, but there were many pain points for the volunteers and employees. Many parts of the system were not serving their current needs, and the team was worried that it would suddenly require retirement mid-campaign without a suitable replacement.

The Jefferson County Health Department (JCHD) approached ArchitectNow with a petite grant they acquired after a several-year battle advocating to build a software platform that would help fill gaps in their community’s ecosystem. The stakeholders identified that many vulnerable demographics (such as schools, first responders, and veterans) lacked proper resources or a way to find them.